Working for our customers

We invest in our people and our technology to continually enhance our customer services as a digital-first revenue agency. 

Our aim is to leverage our expert skills and experience in adminstering Victoria’s taxes, duties and levies to assist in policy development, the issuing of private rulings and delivering comprehensive customer education resources. 

The commitment to making it easier for people to understand and comply with the legislation we administer is paramount. We believe most of our customers will comply with their obligations if aware of them, which means our emphasis is always on providing timely advice, education, assistance and information.

Highlights icon
50.6M page views - website and online systems
131 webinars hosted
336,053 phone calls received
133,000 email subscribers
1304 private rulings / exemption decisions issued